On our website and app you can pay with Visa (credit and debit cards), MasterCard, Maestro debit cards, American Express, e.t.c.

All product prices and shipping costs on AVICII are in US Dollars. However, the British Pounds (GBP￡), Euro (EUR €), Russian Ruble (RUB руб.), Canadian Dollar (C $), Australian Dollar (AU $), Japanese Yen (￥), Swedish Krona and all the other country across the world are also accepted when you pay with your card debit or credit card.

When you pay by credit card, your transaction automatically gets converted into one of the following currencies: US Dollar, British Pound, Euro, Russian Ruble, Canadian Dollar, Australian Dollar, Japanese Yen and Swedish Krona.

When you make a payment with Boleto (available in Brazil only), usually Ebanx or your bank converts the transaction for you.

In addition, Mercado Pago and Doku also support local currencies in Mexico and Indonesia.

If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details.

Even when you’re buying may orders, you can still pay for your orders in one go. Here’s how:

1. Go to Add the products to your cart
2. Click Awaiting Payment in your order list
3. Select the orders you want to pay for.
4. Click Pay for Selected Order(s).

If your payment has failed, please check the following:

1. Please make sure you have paid with Visa, MasterCard, Maestro (debit card) or American Express.

2. Please contact your bank to confirm whether your card has been authorized

If you have a VISA card, click here to learn about 3-D Secure for VISA.
If you have a MasterCard, click here to learn about the MasterCard SecureCode

3. If your card has expired or your payment has exceeded your card’s limit, please contact your card issuer.

4. If you got an error notice on the checkout page, please check your card information and try to pay again. If this doesn’t work, you can try using another card or another browser.

If extra money has been deducted from your account, it may due to:
– exchange rate change
– service fee or transaction fee charged by bank
– supportive currency of your card is A, while order pay in currency B may cause more transaction fee. Kindly note every card with supportive currency. Eg: if your card only support transaction in USD while order was paid through YEN. The transaction will be converted for further processing and extra money may be required for every conversion.

If you still have concern about this value, please double check with bank if value difference was caused by above reasons.

Your order cannot be processed due to security reasons. Please go to AVICII ASSISTANCE  page to submit an online appeal. If the appeal is successful, you may try to process your order again. Thank you for your patience.

We might have discovered a risk and to protect your account we have automatically cancelled your order and payment because all payment on AVICII goes through a security verification process. Your card will be temporarily blocked on our site/app.

In situations like this, some banks will decide to put your payment on hold. The money will be transferred back to your account, how long this takes mostly depends on your bank.

For more information, please contact your bank.

To prevent order cancellation, please follow the below steps to submit an appeal:
1. Go to AVICII ASSISTANCE
2. Write a ticket or contact the customer care team with the chat box below
3. Submit the following documents:
– A copy of your personal ID or passport if you used a personal credit card for the transaction, or a copy of your business registration if you used a company credit card
– A copy of both sides of the credit card

Normally, it takes 3 business days for our Order Verification Department to verify your card information after you’ve submitted your appeal. Once everything is verified, you can continue placing your order.
In case the new order is also closed, please try again after 24 hours. The system need take few hours to update the appeal result.

Credit/Debit Card
Please check whether you have placed repeat orders with the same price and same product from the one seller, but only paid for one of them.

1. Click HERE to find all your orders.
2. Find the order which is still awaiting payment.
3. After scrolling down you will find the order section in the account page.
4. Now check whether you have placed any repeat orders.

If you did not place any repeat orders, please contact your card issuer to check whether the payment was actually deducted from your account. If your bank confirms that the money was deducted by AVICII, please contact us and provide us your bank statement as we will also confirm from our end.

Wire Transfer
Normally, it will take 7 business days for us to receive your payment after your wire transfer. Please check your order status again in approximately 7 business days after your wire transfer.

Western Union
Normally, payments by Western Union are processed within 3 business days. After this, the status of your order should change to Paid. If this is not the case, please contact us and submit your payment receipt containing the MTCN (Money Transfer Control Number).

To ensure the safety of your payment, all orders on AVICII will be verified. If you paid for your order by credit card, this process will take no longer than 24 hours. Once your payment is verified, we will start preparing your order for shipment. If we failed to verify your payment, your order will be automatically cancelled.

If after 24 hours your order is still being verified, please contact our Customer Service Team.